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Connect Shopify with Autocalls.ai AI voice agents

Shopify AI Voice Call Automation

Connect Shopify to AI voice agents for faster order updates, abandoned cart recovery, and customer support. Turn store data into revenue-driving calls automatically.

Commerce
27 Actions
6 Triggers
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Turn abandoned checkouts into recovered revenue with phone integration
Order Recovery

Turn abandoned checkouts into recovered revenue with phone integration

Use the New Abandoned Checkout trigger to launch AI follow-up calls that answer buyer questions, handle objections, and guide shoppers back to purchase.
Pair your store with AI cold calling and appointment booking to recover high-intent carts and route warm prospects to your team.

  • 35% faster cart recovery
  • 24/7 follow-up coverage
Automate post-purchase support with Shopify call automation
Support Calls

Automate post-purchase support with Shopify call automation

When a New Order or New Paid Order comes in, AI voice agents can confirm details, share fulfillment updates, and answer common order questions without adding pressure to your support team.
Connect this workflow with an AI answering service or AI virtual receptionist to keep every customer call handled quickly and consistently.

  • 50% fewer routine support calls
  • 90% faster first response
Keep customer records updated with an AI dialer and auto dialer workflow
Smart Sync

Keep customer records updated with an AI dialer and auto dialer workflow

Sync Shopify customer, order, transaction, and fulfillment data with AI calling so every conversation reflects the latest order status, payment updates, and customer history.
Combine Shopify with integrations and AI call center automation to build a smarter outbound and inbound phone automation system.

  • 95% data sync accuracy
  • 2x faster agent handoff

Available Actions

Powerful actions you can trigger with Shopify to automate your workflows

Get Asset

Get a theme's asset.

Configuration Fields:
Asset Key Required SHORT_TEXT
Theme Required SHORT_TEXT

The ID of the theme.

Close Order

Close an order.

Configuration Fields:
Order Required NUMBER

The ID of the order.

Get Product

Get existing product.

Configuration Fields:
Product Required SHORT_TEXT

The ID of the product.

Cancel Order

Cancel an order.

Configuration Fields:
Order Required NUMBER

The ID of the order.

Create Order

Create a new order.

Configuration Fields:
Connection Required CUSTOM_AUTH

**Shop Name**: You can find your shop name in the url For example, if the URL is `https://example.myshopify.com/admin`, then your shop name is **example**. **Admin Token**: 1. Login to your Shopify account 2. Go to Settings -> Apps 3. Click on Develop apps 4. Create an App 5. Fill the app name 6. Click on Configure Admin API Scopes (Select the following scopes 'read_orders', 'write_orders', 'write_customers', 'read_customers', 'write_products', 'read_products', 'write_draft_orders', 'read_draft_orders') 7. Click on Install app 8. Copy the Admin Access Token

Tags SHORT_TEXT

A string of comma-separated tags for filtering and search

Email SHORT_TEXT
Price SHORT_TEXT
Title SHORT_TEXT
Quantity NUMBER
Product NUMBER

The ID of the product to create the order with.

Product Variant NUMBER

The ID of the variant to create the order with.

Customer SHORT_TEXT

The ID of the customer to use.

Send Receipt CHECKBOX
Send Fulfillment Receipt CHECKBOX

Get Customer

Get an existing customer's information.

Configuration Fields:
Customer ID Required SHORT_TEXT

Get Products

Get existing products by title.

Configuration Fields:
Title SHORT_TEXT

Update Order

Update an existing order.

Configuration Fields:
Order Required SHORT_TEXT

The ID of the order.

Note SHORT_TEXT
Tags SHORT_TEXT

A string of comma-separated tags for filtering and search

Email SHORT_TEXT
Phone Number SHORT_TEXT

Get Customers

Get an existing customers.

No additional configuration required

Get Locations

Get locations.

No additional configuration required

Create Collect

Add a product to a collection.

Configuration Fields:
Product Required NUMBER

The ID of the product.

Collection Required NUMBER

The ID of the collection.

Create Product

Create a new product.

Configuration Fields:
Tags SHORT_TEXT

A string of comma-separated tags for filtering and search

Title Required SHORT_TEXT
Status Required STATIC_DROPDOWN
Vendor SHORT_TEXT
Description LONG_TEXT

Product description (supports HTML)

Product Type SHORT_TEXT

A categorization for the product used for filtering and searching products

Product Image FILE

The public URL or the base64 image to use

Update Product

Update an existing product.

Configuration Fields:
Product Required SHORT_TEXT

The ID of the product.

Tags SHORT_TEXT

A string of comma-separated tags for filtering and search

Title SHORT_TEXT
Status Required STATIC_DROPDOWN
Vendor SHORT_TEXT
Description LONG_TEXT

Product description (supports HTML)

Product Type SHORT_TEXT

A categorization for the product used for filtering and searching products

Product Image FILE

The public URL or the base64 image to use

Create Customer

Create a new customer.

Configuration Fields:
Tags SHORT_TEXT

A string of comma-separated tags for filtering and search

Email SHORT_TEXT
Last Name SHORT_TEXT
First Name SHORT_TEXT
Phone Number SHORT_TEXT
Verified Email CHECKBOX

Whether the customer has verified their email.

Send Email Invite CHECKBOX

Custom API Call

Make a custom API call to a specific endpoint

Configuration Fields:
Required DYNAMIC
Body JSON
Method Required STATIC_DROPDOWN
Headers Required OBJECT

Authorization headers are injected automatically from your connection.

Timeout (in seconds) NUMBER
No Error on Failure CHECKBOX
Query Parameters Required OBJECT

Get Fulfillment

Get a fulfillment.

Configuration Fields:
Order Required NUMBER

The ID of the order.

Fulfillment Required NUMBER

The ID of the fulfillment.

Get Transaction

Get an existing transaction's information.

Configuration Fields:
Order Required NUMBER

The ID of the order.

Transaction Required NUMBER

The ID of the transaction

Update Customer

Update an existing customer.

Configuration Fields:
Tags SHORT_TEXT

A string of comma-separated tags for filtering and search

Email SHORT_TEXT
Last Name SHORT_TEXT
First Name SHORT_TEXT
Customer ID Required SHORT_TEXT
Phone Number SHORT_TEXT
Verified Email CHECKBOX

Whether the customer has verified their email.

Send Email Invite CHECKBOX

Get Fulfillments

Get an order's fulfillments.

Configuration Fields:
Order Required NUMBER

The ID of the order.

Get Order Transactions

Get an order's transactions.

Configuration Fields:
Order Required NUMBER

The ID of the order.

Create Draft Order

Create a new draft order.

Configuration Fields:
Price SHORT_TEXT
Title SHORT_TEXT
Quantity NUMBER
Product NUMBER

The ID of the product to create the order with.

Product Variant NUMBER

The ID of the variant to create the order with.

Customer SHORT_TEXT

The ID of the customer to use.

Create Transaction

Create a new transaction.

Configuration Fields:
Type Required DROPDOWN
Test CHECKBOX

Whether the transaction is a test transaction.

Amount SHORT_TEXT
Source SHORT_TEXT

An optional origin of the transaction. Set to external to import a cash transaction for the associated order.

Order Required NUMBER

The ID of the order to create a transaction for.

Currency SHORT_TEXT
Parent ID NUMBER

The ID of an associated transaction.

Authorization Key SHORT_TEXT

Get Customer Orders

Get an existing customer's orders.

Configuration Fields:
Customer ID Required SHORT_TEXT

Get Product Variant

Get a product variant.

Configuration Fields:
Product Variant Required SHORT_TEXT

The ID of the product variant.

Upload Product Image

Upload a new product image.

Configuration Fields:
Product Required SHORT_TEXT

The ID of the product.

Image Required FILE

The public URL or the base64 image to use

Position NUMBER

1 makes it the main image.

Adjust Inventory Level

Adjust inventory level of an item at a location.

Configuration Fields:
Inventory Item Required NUMBER

The ID of the inventory item.

Adjustment Required NUMBER

Positive values increase inventory, negative values decrease it.

Location Required NUMBER

The ID of the location.

Create Fulfillment Event

Create a new fulfillment event.

Configuration Fields:
Status Required DROPDOWN
Message SHORT_TEXT
Order Required NUMBER

The ID of the order.

Fulfillment Required NUMBER

The ID of the fulfillment.

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Available Triggers

Events in Shopify that can automatically start your workflows

New Order

Triggered when a new order is created

No additional configuration required

New Customer

Triggered when a new customer is created

No additional configuration required

New Paid Order

Triggered when a paid order is created

No additional configuration required

Updated Product

Triggered when a product is updated.

No additional configuration required

New Cancelled Order

Triggered when order is cancelled

No additional configuration required

New Abandoned Checkout

Triggers when a checkout is abandoned.

Configuration Fields:
Connection Required CUSTOM_AUTH

**Shop Name**: You can find your shop name in the url For example, if the URL is `https://example.myshopify.com/admin`, then your shop name is **example**. **Admin Token**: 1. Login to your Shopify account 2. Go to Settings -> Apps 3. Click on Develop apps 4. Create an App 5. Fill the app name 6. Click on Configure Admin API Scopes (Select the following scopes 'read_orders', 'write_orders', 'write_customers', 'read_customers', 'write_products', 'read_products', 'write_draft_orders', 'read_draft_orders') 7. Click on Install app 8. Copy the Admin Access Token

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Examples of automation flows

Real-world examples of how businesses use Shopify integration to automate workflows

Recover Abandoned Checkouts by Phone

When Shopify detects a New Abandoned Checkout, an AI voice agent calls the shopper with a reminder and answers purchase questions. This helps recover lost revenue while your team stays focused on active customers.

Call Customers After Paid Orders

A New Paid Order can trigger an AI confirmation call that reassures buyers and reduces post-purchase confusion. Customers get immediate updates without waiting for manual outreach.

Handle Order Cancellations Faster

When a New Cancelled Order appears, AI calls can collect feedback and offer alternatives before the customer is lost. This creates a quick save opportunity and improves retention insights.

VIP Follow-Up for New Customers

After a New Customer trigger, AI voice agents can welcome first-time buyers and introduce relevant products or support options. This builds trust early and increases repeat purchase potential.

Inventory and Product Update Outreach

When a product is changed through the Updated Product trigger, AI can call interested buyers about restocks, price updates, or new variants. This keeps demand moving without manual campaign work.

Fraud and Payment Verification Calls

Using Create Transaction, Get Order Transactions, and Get Customer, AI can verify unusual payment activity with fast outbound calls. This reduces delays and helps your team resolve risky orders sooner.

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Easily manage AI voice agents without the need for programming skills.

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Frequently Asked Questions 👍

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A Shopify phone integration connects your store data to AI voice workflows so calls can react to orders, customers, payments, and abandoned checkouts automatically. It helps you automate support, sales follow-up, and order updates using real-time Shopify events.

A Shopify auto dialer can place calls automatically when triggers like New Order, New Paid Order, or New Abandoned Checkout happen. This lets you recover carts, confirm orders, and reduce manual outreach time while keeping customer communication consistent.

Yes, a Shopify AI dialer can call shoppers after an abandoned checkout and respond to common objections in real time. This gives stores a more direct recovery channel than email alone and can improve conversion speed.

Shopify phone automation can trigger calls for order confirmations, fulfillment updates, cancellation follow-up, and payment issues. That means customers get faster answers, while your team spends less time on repetitive conversations.

Shopify call automation can use actions like Get Customer, Get Customer Orders, Update Order, Get Fulfillments, and Create Transaction to power accurate voice interactions. This makes calls more useful because the AI can reference real customer and order details during the conversation.

Yes, a Shopify voice agent can support workflows that create or update customers, create draft orders, update orders, and log custom actions through the Shopify API. This helps turn conversations into completed tasks instead of leaving your team to do manual follow-up later.

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