Your data security is non-negotiable. Autocalls is built on a foundation of internationally recognized certifications, privacy-by-design architecture, and enterprise-grade infrastructure — so you can deploy AI voice agents with complete confidence.
Information Security
Management System
Quality Management
System
EU & US Data
Routing Options
Enterprise Healthcare
Compliance
Certifications issued by SYSTEMA CERTIFICARI SRL — IAS accredited (MSCB-173), IAF recognized
ISO 27001 is the world's most widely recognized information security certification — more comprehensive than SOC 2 and recognized across 164+ countries. Our entire AI voice agent platform, including the processing and storage of customer data, is independently audited and certified.
| Standard | ISO/IEC 27001:2022 |
| Registration | I250699/01/EN |
| Valid | Dec 19, 2025 — Dec 18, 2028 |
| Certifier | SYSTEMA CERTIFICARI (IAS accredited, MSCB-173) |
| Scope | "Development, operation, maintenance and support services for a SaaS platform designed to automate phone calls through voice agents with artificial intelligence, including the processing and storage of B2B customer data" |
Risk Management
Systematic identification and mitigation of security risks
Access Control
RBAC, MFA, and least-privilege enforcement
Cryptography
AES-256 at rest, TLS 1.3 in transit
Incident Response
Detection, escalation, and breach notification
Business Continuity
DR planning and 99.9% uptime SLA
Audit & Compliance
Annual surveillance audits required
Some competitors highlight SOC 2 as their security benchmark. Here's why ISO 27001 is more comprehensive:
| Criteria | ISO 27001 (Autocalls) ✅ | SOC 2 |
|---|---|---|
| Type | International certification | Attestation report (US-specific) |
| Recognition | 164+ countries globally | Primarily North America |
| Accreditation | IAF-accredited body required | Licensed CPA firm |
| Scope | Entire ISMS — comprehensive | Selected Trust Service Criteria |
| Controls | 93 controls, 4 categories | Flexible — varies per audit |
| Continuous improvement | Annual surveillance audits | Point-in-time assessment |
| EU/Gov procurement | Often mandatory | Rarely accepted outside US |
Bottom line: ISO 27001 is a superset of SOC 2's security requirements — recognized by governments and enterprises worldwide.
We don't just write a privacy policy and call it GDPR compliant. We've built data protection directly into the platform — so compliance is automatic, not an afterthought.
Unlike platforms that merely claim GDPR compliance, Autocalls has built data retention directly into the product:
Data Processing Agreements for all white-label partnerships covering GDPR Articles 28-29, sub-processor lists, and breach notification.
Full support for right of access, right to erasure, right to portability, and right to restriction of processing.
Autocalls offers HIPAA compliance as a custom enterprise feature for healthcare organizations handling Protected Health Information (PHI). Our ISO 27001 certification already covers the majority of HIPAA's technical safeguard requirements.
Every layer of our platform is designed with security-first principles.
AES-256 encryption at rest, TLS 1.3 in transit. All voice data, transcripts, and customer information encrypted end-to-end throughout the entire call lifecycle.
Role-based access control (RBAC), multi-factor authentication, and least-privilege principles across all systems. Every access event is logged and auditable.
24/7 security monitoring with intrusion detection systems, anomaly alerts, and comprehensive audit logging for all system activities.
Automated backups, disaster recovery procedures, and 99.9% uptime SLA. Redundant infrastructure across multiple availability zones.
Documented incident response plan with defined escalation procedures, 72-hour GDPR breach notification compliance, and post-incident analysis.
All AI sub-processors (ElevenLabs, OpenAI, Deepgram, Cartesia) are vetted for security compliance. ElevenLabs Enterprise partnership enables EU-routed voice processing.
| Compliance | Autocalls ✅ | Synthflow | Vapi | Retell AI |
|---|---|---|---|---|
| ISO 27001 | ✅ Certified (2022) | ❌ | ❌ | ❌ |
| ISO 9001 | ✅ Certified | ❌ | ❌ | ❌ |
| SOC 2 | ISO 27001 covers SOC 2 criteria | ✅ Type II | Not public | ✅ Type II |
| GDPR | ✅ + Data Retention Controls | ✅ | ✅ | ✅ |
| HIPAA | ✅ Enterprise custom | ✅ | Not public | ✅ |
| EU Data Routing | ✅ Full EU option | Limited | ❌ | Limited |
| DPA | ✅ | ✅ | ✅ | ✅ |
| Data Retention Controls | ✅ Per-account configurable | ❌ | ❌ | ❌ |
Our ISO certifications are publicly available for verification. Download the official certificate document or view our accreditation badges below.
Download ISO Certificates (PDF)
ISO 9001 (Quality Management) · ISO/IEC 27001 (Information Security) · IAS Accredited (MSCB-173)
ISO 27001 certified. GDPR compliant. HIPAA ready. Try a live demo call and experience our AI voice agent firsthand.
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