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VTEX
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Connect VTEX with Autocalls.ai AI voice agents

VTEX AI Voice Call Automation

Connect VTEX to AI voice agents for faster order updates, smarter customer calls, and less manual work. Turn catalog and client data into real conversations that drive revenue.

Commerce
17 Actions
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Turn VTEX data into real customer calls
Smart Sync

Turn VTEX data into real customer calls

Use VTEX product, client, and order data to power phone integration that gives customers fast, accurate answers on every call.
Connect AI calling with AI answering service workflows and integrations to reduce agent workload and keep service quality high.

  • 60% faster order lookups
  • 90% less manual data entry
Launch outbound follow-ups with VTEX call automation
Auto Dialer

Launch outbound follow-ups with VTEX call automation

Use VTEX order and client records to run auto dialer campaigns for payment reminders, delivery updates, and post-purchase follow-ups.
Pair call automation with AI call center automation and appointment booking to handle more calls without adding staff.

  • 45% more follow-up completion
  • 3x higher daily call volume
Keep products updated while voice agents sell
Catalog Control

Keep products updated while voice agents sell

Create products, brands, SKUs, and SKU files in VTEX while your voice agent handles inbound questions and outbound sales calls with current catalog details.
Combine phone automation with AI cold calling and languages support to reach more buyers with accurate product information.

  • 80% faster catalog updates
  • 95% answer accuracy on product calls

Available Actions

Powerful actions you can trigger with VTEX to automate your workflows

Create New Sku

Create a new SKU to your catalog

Configuration Fields:
Sku ID NUMBER

Set the Sku ID

SKU Name Required SHORT_TEXT

Name the variation of the product

Is Kit CHECKBOX
Is Active CHECKBOX
Product ID Required NUMBER

ID of the product to be associated with this SKU

Package Width Required NUMBER
Package Height Required NUMBER
Package Length Required NUMBER
Package Weight (Kg) Required NUMBER

Create new Brand

Create a new Brand to your catalog

Configuration Fields:
Brand ID NUMBER

Set the brand ID

Name Required SHORT_TEXT
Text SHORT_TEXT
Score NUMBER
Active CHECKBOX
Link ID SHORT_TEXT
Keywords SHORT_TEXT

Similar words

Menu Home CHECKBOX
Site Title SHORT_TEXT

Delete Brand

Delete a Brand in your catalog by it's id

Configuration Fields:
Brand ID Required NUMBER

The Brand ID

Update Brand

Update a Brand in your catalog

Configuration Fields:
Brand ID Required NUMBER

Set the brand ID

Name Required SHORT_TEXT
Text Required SHORT_TEXT
Score Required NUMBER
Active Required CHECKBOX
Link ID Required SHORT_TEXT
Keywords Required SHORT_TEXT

Similar words

Menu Home Required CHECKBOX
Site Title Required SHORT_TEXT

Update a Product

Update a product in your catalog

Configuration Fields:
Name Required SHORT_TEXT
Ref ID SHORT_TEXT
Score NUMBER
Title Required SHORT_TEXT
Link ID SHORT_TEXT
Brand ID Required NUMBER
Tax Code SHORT_TEXT
Is Active CHECKBOX
Key Words SHORT_TEXT

Similar words

Brand Name SHORT_TEXT
Is Visible CHECKBOX
Product ID Required NUMBER

Set the product ID

Category ID Required NUMBER
Description Required SHORT_TEXT
Release Date SHORT_TEXT
DepartmentId Required NUMBER
Short Description SHORT_TEXT
Show Without Stock CHECKBOX
Metatag description SHORT_TEXT

Create New Product

Create a new product in your catalog

Configuration Fields:
Product ID NUMBER

Set the product ID

Name Required SHORT_TEXT
Ref ID SHORT_TEXT
Score NUMBER
Title Required SHORT_TEXT
Link ID SHORT_TEXT
Brand ID Required NUMBER
Tax Code SHORT_TEXT
Is Active CHECKBOX
Key Words SHORT_TEXT

Similar words

Is Visible CHECKBOX
Category ID Required NUMBER
Description Required SHORT_TEXT
Release Date SHORT_TEXT
Short Description SHORT_TEXT
Show Without Stock CHECKBOX
Metatag description SHORT_TEXT

Get Brand List

Find all Brands in your catalog

No additional configuration required

Get Orders List

Find Orders

Configuration Fields:
To (Day) SHORT_TEXT
To (Year) Required SHORT_TEXT
From (Day) SHORT_TEXT
To (Month) SHORT_TEXT
From (Year) Required NUMBER
From (Month) SHORT_TEXT

Create New Sku File

Create a new SKU File to your catalog

Configuration Fields:
Image Url Required SHORT_TEXT
Image Name Required SHORT_TEXT
Image Name SHORT_TEXT

General text of the image

Image Label SHORT_TEXT
Sku ID Required NUMBER

Set the Sku ID

Is Main Image Required CHECKBOX

Custom API Call

Send a custom API call to a specific endpoint

Configuration Fields:
Required DYNAMIC
Body JSON
Method Required STATIC_DROPDOWN
Headers Required OBJECT

Authorization headers are injected automatically from your connection.

Timeout (in seconds) NUMBER
No Error on Failure CHECKBOX
Query Parameters Required OBJECT

Get Brand By ID

Find a Brand in your catalog by it's id

Configuration Fields:
Brand ID Required NUMBER

The Brand ID

Get Client List

Find all Clients

No additional configuration required

Get Order By ID

Find a Order by Id

Configuration Fields:
Order ID Required NUMBER

The Order ID

Get Client By ID

Find a Client by Id

Configuration Fields:
Client ID Required NUMBER

The Client ID

Get Product By ID

Find a product in your catalog by it's id

Configuration Fields:
Product ID Required NUMBER

The product ID

Get Category

Find a Category in your catalog by it's id

Configuration Fields:
Category ID NUMBER

The Category ID

Get SKU By Product ID

Find a Sku in your catalog by a Product id

Configuration Fields:
Product ID Required NUMBER

The Product ID

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Examples of automation flows

Real-world examples of how businesses use VTEX integration to automate workflows

Order Status Calls from VTEX Data

AI agents pull order details from VTEX and answer delivery questions instantly. Customers get faster updates without waiting for a human rep.

Post-Purchase Follow-Up Campaigns

Use the client and orders list to call buyers after checkout with helpful updates or upsell offers. This keeps engagement high and improves repeat purchase rates.

Product Launch Outreach

Create new products and SKUs in VTEX, then have AI agents call qualified buyers with the latest catalog information. Sales teams stay focused on closing warm opportunities.

Brand Record Cleanup by Phone Team

Update, create, or delete brand records in VTEX while AI handles inbound and outbound customer conversations. Your catalog stays organized without slowing down customer support.

VIP Customer Service Routing

Fetch client records by ID before or during a call to personalize every conversation. High-value customers get faster, more relevant support from the first hello.

Custom Commerce Call Workflows

Use custom API calls to connect VTEX endpoints to voice workflows built around your exact process. This gives your team flexible call automation without heavy development work.

Create your agent in 60 seconds

Integrate with popular tools using our no-code platform

Easily manage AI voice agents without the need for programming skills.

Integrate with popular tools such as HubSpot, GoHighLevel, Zoho, Cal.com & +250 more and build automations using drag and drop.

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+250 tools ready to integrate with your AI agents flow in our no-code platform, similar to Zapier or Make.

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Frequently Asked Questions 👍

Have a question that is not answered? You can contact us at

Have a question? Contact us

A VTEX phone integration connects your commerce data with AI voice agents so calls can use live order, product, brand, and client information. This helps your team answer faster, reduce manual lookups, and automate routine customer conversations.

A VTEX auto dialer can call customers using order and client data for follow-ups, payment reminders, delivery updates, or re-engagement campaigns. It helps your team reach more contacts each day while keeping call messaging accurate and timely.

Yes, a VTEX AI dialer can support both sales and service workflows by using your catalog and customer records during outbound calls. That means more relevant conversations, better follow-up coverage, and less work for live agents.

VTEX phone automation lets AI agents pull order, product, and client data instantly during calls. Customers get answers faster, and your staff spends less time switching between systems.

VTEX call automation can handle order status calls, post-purchase outreach, delivery updates, customer reactivation, and product-related support. You can also use catalog actions like creating or updating products and brands to keep call information current.

A VTEX voice agent can access product, SKU, brand, order, and client details to make each conversation more accurate and personal. This is especially useful for answering product questions, confirming orders, and improving conversion rates on outbound calls.

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