Introduction

HEAP.SERVICES S.R.L. is a Romanian legal entity headquartered in Ilfov, Voluntari, Str. B-DUL PIPERA, No. 1-IA, Fl. 2, unique registration code 49279979, registered with the Trade Register under no. J23/8388/2023, (“Company” or “we”). For the purposes of personal data protection legislation, we are the “data controller” regarding the personal data provided and processed through the website https://autocalls.ai (“Site”).

The Company collects and processes, as a personal data operator, the data of individuals interested in the services offered by Autocalls and their purchase, who provide their personal data on the Site or by email at office@autocalls.ai.

This Privacy Policy sets out what happens to the personal data that the data subject provides to us through interaction with the Site or by email at office@autocalls.ai.

For additional details on the processing of personal data carried out by the Company, click on the links in each section of the Table of Contents to access the full content of the relevant Privacy Policy.

1. What categories of personal data do we collect about you?

1.1 The personal data that the Company collects about you through the Site are as follows: first name, last name, email, phone.

2. How do we obtain personal data about you?

2.1 The data is obtained as follows:

when completing the contact form on the Site;

by email at office@autocalls.ai

3. The basis for processing your personal data

3.1 The Company processes the Data of the Data Subjects to take steps at your request before entering into a contract with the Company.

4. The purpose of processing your personal data

4.1 The data is used for the following purposes:

to send you notifications;

to be able to contact you to arrange a meeting;

to request additional details where applicable;

to communicate additional information about Autocalls.

4.2 The personal data collected is subject to the following categories of processing activities: collection, storage, consultation, analysis, and modification.

5. Disclosure of your personal data

We may disclose your personal data to trusted third parties such as:

our agents and suppliers, including those providing technical services such as data analysis, hosting, and technical support;

our professional consultants and auditors;

courts, regulatory authorities, public administrations, and law enforcement authorities, local or foreign.

A complete list of third parties to whom we disclose your personal data can be obtained free of charge by submitting a written request to: office@autocalls.ai.

6. Transfer of personal data to third countries

6.1 The personal data collected may be subject to a transfer to countries outside the European Economic Area when stored in the cloud by our providers, one of which is located in the United States of America. In this case, before actually transferring your personal data, we have ensured that there is an adequate personal data protection framework, particularly the certification of our provider under the EU-US Privacy Shield.

7. How long do we keep your personal data?

7.1 As a general rule, we keep your personal data for as long as necessary, as follows:

during the negotiation process of signing a commercial contract;

to comply with the law;

in the context of a court action or investigation involving the Company.

7.2 After the expiration of the period mentioned in article 7.1 above, we will keep the Personal Data for a period of three (3) years.

8. What level of security do we provide for your personal data?

8.1 The Company uses a wide range of security measures and technologies to protect your personal data from unauthorized access, use, disclosure, modification, or destruction, in accordance with applicable privacy and data protection laws.

8.2 For example, when we disclose your personal data to external providers under article 5 above, we enter into a written agreement that obliges the providers to maintain the confidentiality of your information and to implement appropriate security measures to keep your information safe.

9. Your rights regarding the processing of personal data

9.1 You have the right:

to request from the Company information about the processing of your personal data, including receiving a copy of your personal data;

to request the rectification and/or deletion of your personal data;

to request the restriction of the processing of your personal data or to object to the processing;

to request to receive or transfer to another organization, in an electronically processable form, the personal data you have provided to the Company;

to file a complaint with the National Supervisory Authority for Personal Data Processing, located at B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code 010336, Bucharest, Romania, email address: anspdcp@dataprotection.ro, if you believe your data protection rights have been violated.

9.2 If you wish to exercise your rights, please let us know by contacting us at: office@autocalls.ai.

10. What happens if you do not want to provide us with your personal data?

10.1 If you choose not to provide us with your personal data or object to the processing of your personal data by us, we will respect this choice in accordance with legal obligations. However, this means that we cannot perform the necessary actions to achieve the processing purposes described above in the section 'Purpose of processing your personal data' offered through interaction with the Site.

10.2 The Company may be required or have the right to retain your data to comply with legal or regulatory obligations and to protect or exercise its own legal rights and interests.

11. Data Protection Officer:

If you have questions or requests regarding the processing of your personal data or need additional information, contact the Company's Data Protection Officer at: office@autocalls.ai.