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Onfleet AI Voice Call Automation

Turn Onfleet delivery events into instant AI phone calls and WhatsApp updates. Keep customers informed, reduce missed deliveries, and save agent time.

General
33 Actions
18 Triggers
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Onfleet phone integration for faster delivery updates
Delivery Calls

Onfleet phone integration for faster delivery updates

Trigger AI calls when tasks are created, assigned, delayed, or completed so customers always know what happens next.
Use voice plus WhatsApp AI chatbot follow-ups and connect your workflows with flexible integrations.

  • 60% fewer status inquiry calls
  • 3x faster customer notifications
Onfleet auto dialer for ETA and delay outreach
Auto Dialer

Onfleet auto dialer for ETA and delay outreach

When Task ETA, Task Arrival, or Task Delayed triggers fire, your AI agent can call customers automatically with updated arrival windows and next steps.
This Onfleet call automation helps teams confirm availability, reduce failed drop-offs, and route callers to AI answering service or AI virtual receptionist flows when needed.

  • 40% fewer failed delivery attempts
  • 24/7 automated call coverage
Onfleet call automation tied to live task data
Ops Sync

Onfleet call automation tied to live task data

Create or update tasks, recipients, destinations, teams, and workers from your automations so every call uses current delivery details and contact records.
Pair real-time phone integration with AI call center automation and appointment booking to handle reschedules, confirmations, and escalations automatically.

  • 95% data sync accuracy
  • 50% less manual dispatch work

Available Actions

Powerful actions you can trigger with Onfleet to automate your workflows

Get Hubs

Get many hubs

No additional configuration required

Get Task

Get a specific task

Configuration Fields:
Task ID Required SHORT_TEXT

The ID of the task you want to delete

Get Team

Gets an existing team

Configuration Fields:
Team Required DROPDOWN

Get Tasks

Get many task

Configuration Fields:
To DATE_TIME
From Required DATE_TIME
State MULTI_SELECT_DROPDOWN

Get Teams

Gets many existing team

No additional configuration required

Clone Task

Clones a task

Configuration Fields:
Task ID Required SHORT_TEXT

ID of the task you want to clone

Create Hub

Create a new hub

Configuration Fields:
Name Required SHORT_TEXT

Name of the hub

Teams MULTI_SELECT_DROPDOWN
Destination Required DYNAMIC

The task destination

Unparsed Destination Required CHECKBOX

Check this box if the destination is a single unparsed string

Get Administrators

Get many administrators

No additional configuration required

Get Worker

Get an existing worker's details

Configuration Fields:
Worker Required DROPDOWN

Update Hub

Update an existing hub

Configuration Fields:
Hub Required DROPDOWN
Name SHORT_TEXT

Name of the hub

Teams MULTI_SELECT_DROPDOWN

Create Task

Creates a task

Configuration Fields:
Executor ID SHORT_TEXT

ID of the organization that will be executing the task

Merchant ID SHORT_TEXT

ID of the organization that will be displayed on the task

Quantity NUMBER

The number of units to be dropped off

Destination Required DYNAMIC

The task destination

Pickup CHECKBOX

Whether the task is pickup

Destination Required DYNAMIC

The task destination

Service Time NUMBER

The number of minutes to be spent by the worker on arrival at this task's destination

Complete After DATE_TIME

The earliest time the task should be completed

Recipient Name Override SHORT_TEXT

Override the recipient name for this task only

Complete Before DATE_TIME

The latest time the task should be completed

Recipient Notes Override SHORT_TEXT

Override the recipient notes for this task only

Use Recipient ID Required CHECKBOX

Check this box if you want to use an ID for the recipient

Unparsed Destination Required CHECKBOX

Check this box if the destination is a single unparsed string

Recipient Skip SMS Override CHECKBOX

Override the recipient skip SMS option for this task only

Create Team

Create a new team

Configuration Fields:
Hub DROPDOWN
Name Required SHORT_TEXT

Name of the team

Workers Required MULTI_SELECT_DROPDOWN
Managers Required MULTI_SELECT_DROPDOWN
Enable Self Assignment CHECKBOX

Allows Drivers to Self Assign Tasks that are in the Team unassigned container.

Delete Task

Deletes a task

Configuration Fields:
Task ID Required SHORT_TEXT

The ID of the task you want to delete

Delete Team

Delete an existing team

Configuration Fields:
Team Required DROPDOWN

Update Task

Updates a task

Configuration Fields:
Task ID Required SHORT_TEXT

ID of the task you want to update

Executor ID SHORT_TEXT

ID of the organization that will be executing the task

Merchant ID SHORT_TEXT

ID of the organization that will be displayed on the task

Quantity NUMBER

The number of units to be dropped off

Pickup CHECKBOX

Whether the task is pickup

Service Time NUMBER

The number of minutes to be spent by the worker on arrival at this task's destination

Complete After DATE_TIME

The earliest time the task should be completed

Complete Before DATE_TIME

The latest time the task should be completed

Update Team

Update an existing team

Configuration Fields:
Hub DROPDOWN
Name SHORT_TEXT

Name of the team

Team Required DROPDOWN
Workers MULTI_SELECT_DROPDOWN
Managers MULTI_SELECT_DROPDOWN
Enable Self Assignment CHECKBOX

Allows Drivers to Self Assign Tasks that are in the Team unassigned container.

Create Administrator

Create a new administrator

Configuration Fields:
Name Required SHORT_TEXT

Full name

Email Required SHORT_TEXT
Phone Number SHORT_TEXT
Read Only CHECKBOX

Whether this administrator can perform write operations.

Delete Administrator

Delete an existing administrator

Configuration Fields:
Administrator Required DROPDOWN

Update Administrator

Update an existing administrator

Configuration Fields:
Name SHORT_TEXT

Full name

Administrator Required DROPDOWN

Force Complete Task

Force completes a task

Configuration Fields:
Task ID Required SHORT_TEXT

The ID of the task you want to complete

Notes SHORT_TEXT
Complete as Success Required CHECKBOX

Whether to complete the task as a success or not

Create Worker

Create a new worker

Configuration Fields:
Name Required SHORT_TEXT

Name of the worker

Phone Required SHORT_TEXT
Teams Required MULTI_SELECT_DROPDOWN
Capacity NUMBER

The maximum number of units this worker can carry

Display Name SHORT_TEXT

Delete Worker

Delete an existing worker

Configuration Fields:
Worker Required DROPDOWN

Get Container

Get a specific container

Configuration Fields:
Container ID Required SHORT_TEXT
Container Type Required DROPDOWN

Get Recipient

Gets a single recipient

Configuration Fields:
Recipient ID Required SHORT_TEXT

The recipient's ID

Update Worker

Update an existing worker

Configuration Fields:
Name SHORT_TEXT

Name of the worker

Teams MULTI_SELECT_DROPDOWN
Worker Required DROPDOWN
Capacity NUMBER

The maximum number of units this worker can carry

Display Name SHORT_TEXT

Custom API Call

Send a custom API call to a specific endpoint

Configuration Fields:
Required DYNAMIC
Body JSON
Method Required STATIC_DROPDOWN
Headers Required OBJECT

Authorization headers are injected automatically from your connection.

Timeout (in seconds) NUMBER
No Error on Failure CHECKBOX
Query Parameters Required OBJECT

Get Destination

Get a specific destination

Configuration Fields:
Destination ID Required SHORT_TEXT

The ID of the destination you want to delete

Create Recipient

Creates a recipient

Configuration Fields:
Name Required SHORT_TEXT

The recipient's full name

Notes SHORT_TEXT
Phone Required SHORT_TEXT

A unique, valid phone number as per the organization's country if there's no leading + sign. If a phone number has a leading + sign, it will disregard the organization's country setting.

Use Long Code for Text - Canadian Organizations Only CHECKBOX

Checking this option will default the Onfleet system to use a toll-free long code number for SMS communication.

Skip SMS Notifications CHECKBOX
Skip Phone Number Validation CHECKBOX

Get Organization

Get your organization details

No additional configuration required

Update Recipient

Updates a recipient

Configuration Fields:
Recipient ID Required SHORT_TEXT

The ID of the recipient you want to update

Name SHORT_TEXT

The recipient's full name

Notes SHORT_TEXT
Skip SMS Notifications CHECKBOX

Create Destination

Create a new destination

Configuration Fields:
Notes SHORT_TEXT
Destination Required DYNAMIC

The task destination

Unparsed Destination Required CHECKBOX

Check this box if the destination is a single unparsed string

Get Worker Schedule

Get an existing worker's schedule

Configuration Fields:
Worker Required DROPDOWN

Get Delegatee Details

Get details of a connected organization

Configuration Fields:
Organization ID Required SHORT_TEXT

ID of the connected organization

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Available Triggers

Events in Onfleet that can automatically start your workflows

Task ETA

Triggers when a task worker ETA less than or equal to threshold value provided, in seconds

No additional configuration required

Task Cloned

Triggers when a task is cloned

No additional configuration required

Task Failed

Triggers when a task has failed

No additional configuration required

Task Arrival

Triggers when a task worker arriving at or closer than threshold value provided, in meters

No additional configuration required

Task Created

Triggers when a task is created

No additional configuration required

Task Delayed

Triggers when a task is delayed

No additional configuration required

Task Deleted

Triggers when a task is deleted

No additional configuration required

Task Started

Triggers when a task is started

No additional configuration required

Task Updated

Triggers when a task is updated

No additional configuration required

Task Assigned

Triggers when a task is assigned

No additional configuration required

Task Completed

Triggers when a task is completed

No additional configuration required

Worker Created

Triggers when a worker is created

No additional configuration required

Worker Deleted

Triggers when a worker is deleted

No additional configuration required

Task Unassigned

Triggers when a task is unassigned

No additional configuration required

Worker Duty Change

Triggers when a worker status changes

No additional configuration required

SMS Recipient Opt Out

Triggers when a recipient opts out of SMS notifications

No additional configuration required

Auto Dispatch Completed

Triggers when team auto-dispatch calculation is completed

No additional configuration required

SMS Recipient Response Missed

Triggers when a recipient responds to a notification via SMS, but the organization is unable to handle it at that time

No additional configuration required

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Examples of automation flows

Real-world examples of how businesses use Onfleet integration to automate workflows

Auto-call customers when tasks are delayed

When Onfleet detects a Task Delayed event, the AI voice agent calls the recipient with a fresh ETA. Customers get fast updates without waiting on your support team.

Confirm delivery readiness before arrival

Use the Task ETA trigger to place a call shortly before the driver arrives. The AI agent confirms someone is available and captures special drop-off instructions.

Follow up after completed deliveries

When a Task Completed trigger fires, the system sends a thank-you call or feedback request automatically. This helps improve service quality and catch issues early.

Create tasks from inbound phone conversations

An AI agent can answer a call, collect delivery details, and use Create Task to open a new Onfleet job. Dispatch teams spend less time entering requests manually.

Recover failed deliveries with instant outreach

If a Task Failed trigger appears, the AI caller contacts the customer to reschedule or verify the address. The workflow can then update the task or destination details right away.

Notify managers when workers go off duty

When Worker Duty Change occurs, the system can alert supervisors and reassign communication automatically. This keeps delivery operations moving without manual call handling.

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Integrate with popular tools using our no-code platform

Easily manage AI voice agents without the need for programming skills.

Integrate with popular tools such as HubSpot, GoHighLevel, Zoho, Cal.com & +250 more and build automations using drag and drop.

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Frequently Asked Questions 👍

Have a question that is not answered? You can contact us at

Have a question? Contact us

An Onfleet phone integration connects your delivery data with AI calling workflows, so task events can trigger outbound or inbound phone conversations automatically. That means customers receive ETA updates, delay notices, and completion follow-ups without your team dialing manually.

An Onfleet auto dialer places calls based on live triggers like Task ETA, Task Arrival, Task Delayed, or Task Failed. It helps reduce missed deliveries, cuts repetitive agent work, and keeps customers informed at the right moment.

Yes. An Onfleet AI dialer can call recipients before arrival, confirm availability, collect gate codes or instructions, and log the outcome into your workflow. This is especially useful for high-volume last mile operations.

Onfleet phone automation can handle new task notifications, delay alerts, failed delivery recovery, post-delivery surveys, and dispatcher escalation calls. You can also create or update tasks, recipients, and destinations based on what happens during the conversation.

Onfleet call automation gives customers proactive updates instead of making them chase your support team for status checks. Faster communication leads to fewer missed deliveries, better satisfaction, and less pressure on your operations staff.

An Onfleet voice agent is an AI phone assistant that speaks with customers about deliveries, ETAs, delays, confirmations, and follow-ups. It can work 24/7, answer common questions, and trigger next actions based on live Onfleet data.

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