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Jira Cloud
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Connect Jira Cloud with Autocalls.ai AI voice agents

Jira Cloud AI Voice Call Automation

Connect Jira Cloud to AI voice agents to turn issue updates into calls, comments, and faster follow-up. Keep teams and customers informed without manual outreach.

Productivity
10 Actions
2 Triggers
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Turn Jira Cloud updates into real-time phone integration
Smart Sync

Turn Jira Cloud updates into real-time phone integration

Use new or updated issues in Jira Cloud to trigger outbound calls, status notifications, and follow-up workflows automatically.
Pair issue tracking with AI call center automation and integrations to reduce manual handoffs and keep every case moving.

  • 60% faster issue follow-up
  • 3x quicker team notifications
Launch an auto dialer from Jira Cloud call automation
Auto Dialer

Launch an auto dialer from Jira Cloud call automation

When a new issue is created, your AI agent can call the right contact, log outcomes, and add comments back to the ticket for a complete history.
This helps support, field service, and sales teams connect issue workflows with AI answering service flows and appointment booking when action is needed.

  • 50% fewer manual callbacks
  • 90% faster ticket-to-call routing
Give every issue a responsive Jira Cloud voice agent
Voice Agent

Give every issue a responsive Jira Cloud voice agent

Your AI voice agent can create issues, update existing tickets, assign owners, and add comments after every conversation so nothing gets lost.
Combine Jira Cloud phone automation with AI virtual receptionist coverage and a white-label platform for teams that want branded communication at scale.

  • 95% call log consistency
  • 40% lower admin workload

Available Actions

Powerful actions you can trigger with Jira Cloud to automate your workflows

Assign Issue

Assigns an issue to a user.

Configuration Fields:
Issue ID or Key Required DROPDOWN
Assignee Required DROPDOWN
Project Required DROPDOWN

Create Issue

Create a new issue in a project

Configuration Fields:
Summary Required SHORT_TEXT
Assignee DROPDOWN
Priority DROPDOWN
Parent Key SHORT_TEXT

If you would like to attach the issue to a parent, insert the parent issue key

Project Required DROPDOWN
Description LONG_TEXT
Issue Type Required DROPDOWN

Update Issue

Updates a existing issue in a project.

Configuration Fields:
Issue ID or Key Required DROPDOWN
Summary SHORT_TEXT
Assignee DROPDOWN
Priority DROPDOWN
Parent Key SHORT_TEXT

If you would like to attach the issue to a parent, insert the parent issue key

Project Required DROPDOWN
Description LONG_TEXT
Issue Type DROPDOWN

Search Issues

Search for issues with JQL

Configuration Fields:
JQL Required LONG_TEXT

The JQL query to use in the search

Max Results Required NUMBER
Sanitize JQL Required CHECKBOX

Custom API Call

Make a custom API call to a specific endpoint

Configuration Fields:
Required DYNAMIC
Body JSON
Method Required STATIC_DROPDOWN
Headers Required OBJECT

Authorization headers are injected automatically from your connection.

Timeout (in seconds) NUMBER
No Error on Failure CHECKBOX
Query Parameters Required OBJECT

Add Issue Comment

Adds a comment to an issue.

Configuration Fields:
Comment Body Required LONG_TEXT
Issue ID or Key Required DROPDOWN
Project Required DROPDOWN

List Issue Comments

Returns all comments for an issue.

Configuration Fields:
Limit Required NUMBER

Maximum number of results

Issue ID or Key Required DROPDOWN
Order By Required STATIC_DROPDOWN
Project Required DROPDOWN

Add Attachment to Issue

Adds an attachment to an issue.

Configuration Fields:
Issue ID or Key Required DROPDOWN
Project Required DROPDOWN
Attachment Required FILE

Delete Issue Comment

Deletes a comment on a specific issue.

Configuration Fields:
Issue ID or Key Required DROPDOWN
Comment ID Required DROPDOWN
Project Required DROPDOWN

Update Issue Comment

Updates a comment to a specific issue.

Configuration Fields:
Comment Body Required LONG_TEXT
Issue ID or Key Required DROPDOWN
Comment ID Required DROPDOWN
Project Required DROPDOWN
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Available Triggers

Events in Jira Cloud that can automatically start your workflows

New Issue

Triggers when a new issue is created

Configuration Fields:
JQL LONG_TEXT

Use to filter issues watched

Sanitize JQL CHECKBOX

Updated Issue

Triggers when an issue is updated

Configuration Fields:
JQL LONG_TEXT

Use to filter issues watched

Sanitize JQL CHECKBOX
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Examples of automation flows

Real-world examples of how businesses use Jira Cloud integration to automate workflows

Call customers when new issues open

When a new issue is created in Jira Cloud, an AI agent calls the customer with an update or next step. The result is logged back into the issue with a comment.

Route urgent tickets to the right owner

When an issue is updated to a high-priority status, the workflow finds the right assignee and triggers an AI call. Jira Cloud stays current because the issue is assigned and updated automatically.

Turn missed calls into tracked issues

After an inbound support call, the workflow creates a new Jira Cloud issue with the call summary. Teams can start work faster because the request is already documented.

Add call notes directly to issues

After every AI phone conversation, the workflow adds an issue comment with the outcome and key details. Teams get a clear activity trail without manual note-taking.

Send attachments after field calls

When an AI agent collects photos or documents during a service workflow, the files are added to the related Jira Cloud issue. This keeps the full case record in one place for faster resolution.

Search issues before placing follow-ups

The workflow searches Jira Cloud with JQL before calling to confirm status, owner, or priority. Your AI agent speaks with the latest context and avoids duplicate outreach.

Create your agent in 60 seconds

Integrate with popular tools using our no-code platform

Easily manage AI voice agents without the need for programming skills.

Integrate with popular tools such as HubSpot, GoHighLevel, Zoho, Cal.com & +250 more and build automations using drag and drop.

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+250 tools ready to integrate with your AI agents flow in our no-code platform, similar to Zapier or Make.

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Frequently Asked Questions 👍

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Jira Cloud phone integration connects issue activity with AI calling workflows, so your system can trigger calls when new issues are created or updated. It can also write back to Jira Cloud by creating issues, updating records, assigning owners, and adding comments after each call.

Yes. A Jira Cloud auto dialer setup can call customers automatically when a ticket is opened, escalated, or reassigned, helping teams respond faster without manual dialing. This is useful for support, field service, incident response, and any workflow where speed matters.

A Jira Cloud AI dialer can update an existing issue, add an issue comment, assign the issue to a user, or attach relevant files after the conversation. That means every call result is captured inside Jira Cloud with less admin work for your team.

Yes. Jira Cloud phone automation can trigger outbound calls based on issue changes, then log callback outcomes and next actions directly inside the ticket. It works well for scheduling, confirmations, escalations, and customer follow-ups.

Jira Cloud call automation removes delays between ticket updates and customer communication. Instead of waiting for an agent to notice a change, the workflow can call immediately, update the issue record, and keep everyone aligned.

Yes. A Jira Cloud voice agent can create new issues from inbound conversations and update existing issues after outbound or inbound calls. It can also add comments, assign owners, and support more advanced workflows through custom API calls.

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