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Intercom
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Connect Intercom with Autocalls.ai AI voice agents

Intercom AI Voice Call Automation

Turn Intercom conversations into AI-powered phone calls, follow-ups, and support workflows. Reach leads and customers faster without adding manual work.

Customer support
21 Actions
20 Triggers
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Intercom phone integration for faster outreach
Smart Sync

Intercom phone integration for faster outreach

Sync new leads, users, tickets, and conversations from Intercom into AI calling workflows so your team can respond in minutes instead of hours.
Use voice follow-ups for support, qualification, and appointment booking, then route results into your broader integrations stack.

  • 60% faster first response
  • 24/7 lead callback coverage
Intercom auto dialer that works from live events
Auto Dialer

Intercom auto dialer that works from live events

Launch AI calls when a new lead is created, a contact replies, or a conversation closes, giving every important Intercom event an immediate next step.
This call automation helps sales and support teams reduce backlog, qualify intent faster, and hand off high-value cases to a live rep when needed through an AI call center automation workflow or an AI answering service.

  • 3x more follow-up attempts
  • 40% lower manual dialing time
Intercom call automation with two-way updates
Voice Actions

Intercom call automation with two-way updates

After each AI conversation, automatically create or update users, add notes, create tickets, reply to conversations, and apply tags in Intercom for cleaner records.
Your team gets one connected history across phone and chat, while customers get faster answers through an AI virtual receptionist and multilingual support across supported languages.

  • 95% cleaner contact logging
  • 50% fewer missed follow-ups

Available Actions

Powerful actions you can trigger with Intercom to automate your workflows

Find Lead

Finds an existing lead.

Configuration Fields:
Search Field Required STATIC_DROPDOWN
Search Value Required SHORT_TEXT

Find User

Finds an existing user.

Configuration Fields:
Search Field Required STATIC_DROPDOWN
Search Value Required SHORT_TEXT

Create User

Creates a new user.

Configuration Fields:
Full Name SHORT_TEXT
Email Required SHORT_TEXT
User ID SHORT_TEXT
Created At DATE_TIME
Custom Attributes OBJECT

Find Company

Finds an existing company.

Configuration Fields:
Search Field Required STATIC_DROPDOWN
Search Value Required SHORT_TEXT

Send Message

Send a message to a contact (only allowed by admins)

Configuration Fields:
To Required DROPDOWN
Message Body Required SHORT_TEXT
From (Admin) Required DROPDOWN
Message Type Required STATIC_DROPDOWN
Email Required Fields Required DYNAMIC
Create Conversation Without Contact Reply CHECKBOX

Whether a conversation should be opened in the inbox for the message without the contact replying. Defaults to false if not provided.

Create Ticket

Creates a new ticket.

Configuration Fields:
Company ID DROPDOWN
Contact ID Required DROPDOWN
Ticket Type Required DROPDOWN
Ticket Properties Required DYNAMIC

List Tags

List all tags.

No additional configuration required

Update Ticket

Updates an existing ticket.

Configuration Fields:
State STATIC_DROPDOWN
Is Open CHECKBOX
Ticket Required DROPDOWN
Snoozed Until DATE_TIME
Ticket Type Required DROPDOWN
Assigned Admin DROPDOWN
Ticket Properties Required DYNAMIC

Create Article

Creates a new article in your Help Center.

Configuration Fields:
Body LONG_TEXT
State Required STATIC_DROPDOWN
Title Required LONG_TEXT
Author Required DROPDOWN
Description SHORT_TEXT
Parent Collection DROPDOWN

Custom API Call

Make a custom API call to a specific endpoint

Configuration Fields:
Required DYNAMIC
Body JSON
Method Required STATIC_DROPDOWN
Headers Required OBJECT

Authorization headers are injected automatically from your connection.

Timeout (in seconds) NUMBER
No Error on Failure CHECKBOX
Query Parameters Required OBJECT

Add Note

Add a note to a user

Configuration Fields:
Note Text Required LONG_TEXT
Email Required SHORT_TEXT

Retrieve a Conversation

Retrieves a specific conversation by ID.

Configuration Fields:
Conversation ID Required DROPDOWN

Find Conversation

Searches for conversations using various criteria

Configuration Fields:
Status STATIC_DROPDOWN
Match Type Required STATIC_DROPDOWN
Search Term Required SHORT_TEXT
Search Field Required STATIC_DROPDOWN
Update After DATE_TIME
Update Before DATE_TIME

Create Conversation

Creates a new conversation from a contact.

Configuration Fields:
Message Body Required LONG_TEXT
Contact ID Required DROPDOWN
Contact Type Required STATIC_DROPDOWN

Reply to conversation

Reply (as an admin) to a conversation with a contact

Configuration Fields:
Message Body Required SHORT_TEXT
From (Admin) Required DROPDOWN
Conversation ID Required DROPDOWN

Add note to conversation

Add a note (for other admins) to an existing conversation

Configuration Fields:
Message Body Required SHORT_TEXT
From (Admin) Required DROPDOWN
Conversation ID Required DROPDOWN

Create or Update Lead

Create or update an Intercom lead.If an ID is provided, the lead will be updated.

Configuration Fields:
Full Name SHORT_TEXT
Email SHORT_TEXT
Phone SHORT_TEXT
Lead ID SHORT_TEXT
Created At DATE_TIME
Unsubscribed From Emails CHECKBOX
Custom Attributes OBJECT

Create/Update User

Update a user within intercom given an email address.

Configuration Fields:
Full Name SHORT_TEXT
Lookup Email Required SHORT_TEXT
Phone SHORT_TEXT
User ID SHORT_TEXT
Created At DATE_TIME
Custom Attributes OBJECT

Add/Remove Tag on Company

Attach or remove a tag from a specific company.

Configuration Fields:
Untag ? CHECKBOX
Tag Name Required SHORT_TEXT
Company ID Required DROPDOWN

Add/Remove Tag on Contact

Attach or remove a tag from a specific contact.

Configuration Fields:
Tag Name Required DROPDOWN
Untag ? CHECKBOX
Contact ID Required DROPDOWN

Add/Remove Tag on Conversation

Attach or remove a tag from a specific conversation.

Configuration Fields:
Tag Required DROPDOWN
Untag ? CHECKBOX
Conversation ID Required DROPDOWN
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Available Triggers

Events in Intercom that can automatically start your workflows

New Lead

Triggers when a new lead is created.

No additional configuration required

New User

Triggers when a new user is created.

No additional configuration required

New Ticket

Triggers when a new ticket is created.

No additional configuration required

New Company

Triggers when a new company is created.

No additional configuration required

Reply from a user or lead

Triggers when a reply is received from a user or lead (not an admin)

No additional configuration required

Contact Replied

Triggers when a contact replies to a Conversation in Intercom.

No additional configuration required

Reply from an Intercom admin

Triggers when a reply is received from an Intercom admin (not a user or lead)

No additional configuration required

Updated Contact

Triggers when a contact is updated.

Configuration Fields:
Type Required STATIC_DROPDOWN

Lead Added Email

Triggers when a lead enters an email address.

No additional configuration required

Conversation was rated

Triggers when a conversation is rated

No additional configuration required

Tag Added to Lead

Triggers when a tag is added to a lead.

Configuration Fields:
Tag DROPDOWN

Tag Added to User

Triggers when a tag is added to a user.

Configuration Fields:
Tag DROPDOWN

Conversation Closed

Triggers when a conversation is closed.

No additional configuration required

Conversation snoozed

Triggers when a conversation is snoozed

No additional configuration required

Conversation assigned to any Intercom admin

Triggers when a conversation is assigned to an admin

No additional configuration required

Conversation unsnoozed

Triggers when a conversation is unsnoozed

No additional configuration required

Tag added to a conversation part

Triggers when a conversation part is tagged.

Configuration Fields:
Tag DROPDOWN

Lead Converted To User

Triggers when a lead is converted to a user.

No additional configuration required

New Conversation

Triggers when a conversation is created by a user or lead (not an admin).

No additional configuration required

Note added to conversation

Triggers when a note is added to a conversation

Configuration Fields:
Keyword (optional) SHORT_TEXT
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Examples of automation flows

Real-world examples of how businesses use Intercom integration to automate workflows

Call new Intercom leads instantly

When a New Lead trigger fires, an AI voice agent calls within minutes to qualify intent. The outcome is logged back using Add Note or Create or Update Lead.

Turn ticket creation into phone support

A New Ticket trigger can start an outbound AI call for urgent issues or failed chat resolutions. After the call, the workflow can Update Ticket with the summary and next action.

Re-engage contacts after chat replies

When Contact Replied or Reply from a user or lead is detected, the system can launch a timely callback. This helps teams continue the conversation by phone and then Reply to conversation with the result.

Qualify companies and route accounts

Use the New Company trigger to start an AI discovery call for account qualification or onboarding. The workflow can Find Company, Add or Remove Tag on Company, and push the account to the right team.

Recover stalled conversations automatically

When a Conversation snoozed or Conversation unsnoozed event happens, AI can follow up by phone to keep deals and support cases moving. The call result can be saved with Add note to conversation or Update Ticket.

Close the loop after conversation ratings

If Conversation was rated poorly, an AI voice agent can call the contact for service recovery and feedback capture. The workflow can then Create Ticket or tag the conversation for priority review.

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Integrate with popular tools using our no-code platform

Easily manage AI voice agents without the need for programming skills.

Integrate with popular tools such as HubSpot, GoHighLevel, Zoho, Cal.com & +250 more and build automations using drag and drop.

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Frequently Asked Questions 👍

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Intercom phone integration connects your customer messaging data with AI calling workflows, so events like new leads, new tickets, or contact replies can trigger outbound or follow-up calls automatically. After the call, the workflow can write back notes, tags, conversation replies, or ticket updates into Intercom.

Yes. You can use Intercom auto dialer workflows to call new leads, re-engage inactive contacts, or respond faster when someone adds an email address or replies to a conversation. This helps your team increase contact rates without manually dialing every record.

An Intercom AI dialer is an automated calling setup that uses Intercom triggers to start voice conversations with leads, users, or customers. It works well for qualification, reminders, support escalation, and post-chat follow-up when speed matters.

Yes. Intercom phone automation can create tickets, update existing tickets, add notes to users or conversations, send admin replies, and apply tags after an AI call ends. That keeps your support and sales records current without extra admin work.

Absolutely. Intercom call automation can help support teams handle urgent tickets faster, recover poor conversation ratings, and call back customers when chat stalls. Sales teams can use the same setup for lead qualification, follow-ups, and account routing.

An Intercom voice agent can call new leads, answer common questions, qualify prospects, collect information, and hand off complex cases to a human team member. It can also trigger updates in Intercom so every call outcome is captured in the contact or conversation history.

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